Had a problem?
If you have any problems, or wish to make a complaint we'd like to hear from you. Please contact us on 0330 1348594.
You have the right to refer a complaint about the services we provide to the Financial Ombudsman Service. If you wish to find out more information you may contact them at Exchange Tower, London E14 9SR; Telephone: 0800 023 4567 or 0300 123 9 123. Web: www.financial-ombudsman.org.uk/consumer/complaints.htm. Email: firstname.lastname@example.org
You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). Their website is http://ec.europa.eu/consumers/odr/. The ODR will simply pass your complaint to the Financial Ombudsman Service.